Wed 19 Oct 2011
Shoo!TAG: Pants Down
Posted by anaglyph under Gadgets, Hokum, ShooTag, Skeptical Thinking, WooWoo
[23] Comments
Since I last wrote about shoo!TAG here on TCA, I’ve been having some rather interesting correspondence with people at Texas State University regarding a letter that was recently featured on the ShooTag site which was a synopsis of a supposed ShooTag experiment that had been carried out in June under the aegis of the University. The letter, including a precis of the seemingly persuasive results from that experiment, was signed by TSU assistant professor Ken Mix PhD. The document in question appeared to be on a Texas State University letterhead.
Well, it seems that ShooTag’s claims of Texas State University involvement in this affair were (as I speculated might be the case), not entirely to the liking of the University administration, and Dr Mix wrote to me this morning to inform me that he’d requested that ShooTag take the letter down. ((Which they have – kind of. The link to it is now gone but the pdf itself is still there)) Rather surprisingly Dr Mix inferred that I must have gone out of my way to find the letter, claiming that it was not immediately apparent through the site menus and that he had to perform a search to find it. Au contraire I told Dr Mix. I found it simply by looking under Our Technology -> Testing ShooTag and clicking on the link there, as I expect anyone who was curious about ShooTag’s proposed mechanism of action might have done. ((It’s gone now of course, but it was up and active until a day or so ago.)) I also pointed out to Dr Mix that a quote from him appearing to be an endorsement is, as of this writing, still active on the Australian ShooTag site.
Also in my inbox this morning was an email from Melissa Rogers (ShooTag CEO), who had evidently acquired my private address from Ken Mix or TSU. No matter. As I have said before, I don’t go to particular trouble to protect my real identity and it’s pretty easy to find out who I am even if you’re merely casually inquisitive (jeepers – as it says in the FAQ: just email me and I’ll tell you!) I’m not entirely sure, though, that Ms Rogers had connected the dots when she wrote to me, so she may be surprised to read my reply to her, which I’ve reproduced in full below. In her email she wanted to know why I ‘felt the need to defame’ her product, what my concerns with it are, and why I believe that there is no scientific data or evidence that it works. Well, we’ve been through it all before, but here, set out clearly to Melissa Rogers in person, are my grievances against ShooTag. Happy reading (and stay tuned)!
Dear Ms Rogers,
I will be happy to explain to you why I take exception to your product, but I suspect you are already familiar with my arguments.
First of all, I have nowhere defamed your product. Defamation requires that I have said something about your product that is untrue, and I have not done so. Furthermore, I believe (and can amply demonstrate) that you have engaged in deceitful behaviour regarding the public promotion of your product, and that it is in the public interest to have this behaviour noted.
What I have clearly said, repeatedly, is that there is no reason to think that your ShooTag could ever work by any mechanism currently known to science. Since you are making extraordinary claims that ShooTag operates by using a scientific agency hitherto unknown, the burden of proof is on you to demonstrate clearly and unequivocally that this is the case. To date, you have not shown evidence of that anywhere. If you do have scientific evidence that establishes such an agency or agencies, you need only publish it in a manner that is acceptable and convincing to the scientific community for your claims to be validated. Anecdotal testimony (which you readily use as a substitute for scientific data on your site) is, as you will know if you’ve ever talked to a real scientist, not acceptable as  scientific corroboration of your claims, due to its unreliably subjective nature.
My concerns with ShooTag, are many: firstly, you are taking advantage of people by selling them something which, although it is not supported by any known science, you continually attempt to frame in a scientific context. In other words, you use ‘sciencey’ sounding terms to attempt to make ShooTag sound credible. For a start, you offer up ideas such as the ‘trivector’ mechanism, ‘energy’ fields and the vague concept of biological ‘frequencies’ as if they are proper scientifically supported notions, which they are not. At best these things are speculative, but mostly they are just plain nonsense. In addition to presenting pseudoscience as science, you imply that the mechanism of ShooTag is somehow supported by actual scientific concepts of which you plainly have little comprehension, such as quantum physics, fractal mathematics and Schumann Waves. All these things are meaningless in relation to your product, at least in any way that you have attempted to demonstrate so far. You also use the names of scientists like Albert Einstein and Geoffrey West, whose work you clearly don’t understand, in a manner that suggests that their theories offer support of your own speculations (which they most certainly don’t). This is misleading and irresponsible.
In addition to all this, you regularly refer to scientific ‘experiments’ which you say demonstrate not only that your product works, but that it works extraordinarily well. The experiments you reference either show nothing of the sort (such as your ‘Texas A&M Field Trials’ which were scientifically ridiculous), or don’t have substantiation of any kind (like the supposed ‘European Trials’ which you have mentioned on several occasions on the web but from which you have never provided any data whatsoever, or the supposed supporting video from ‘the Japanese Ministry of Health’ which you boasted about on your site but which never materialised there for anyone to see). You also continue to heavily infer that credible organizations are involved with your product (Texas A&M University, Texas State University, the Japanese Ministry of Health, the Finnish Olympic Team) when it is clear that no such endorsements have been made or were intended (as is quite evident from my conversations with the administration at Texas State University, and their requirement that you remove any such TSU endorsements from your site). Excuse me for saying so, but responsible companies with legitimate products do not undertake this kind of deceptive behaviour.
In short, you want everyone, particularly your prospective customers, to think that ShooTag is validated by science and approved by authoritative institutions, yet you have nothing to support your claims other than self-generated hyperbole and subjective customer testimonials. No science.
I also have concerns that stem from this lack of science and relate to the morality of your product as you present it. As a pet owner (I have three cats) I understand that humans who have pets are completely responsible for the wellbeing of their animals. I believe that people who use your scientifically unproven product to control pests on their animals are depriving them of pest control methods that have been properly scientifically tested and are known to work and to be safe. A pet owner who uses a product like ShooTag that is scientifically baseless is subjecting their pets to unnecessary discomfort and perhaps even to a potential threat of illness.
My concerns about the morality of the sale of your product were increased greatly when you began claiming that ShooTag is effective at controlling mosquitoes on humans. If I was making such a claim on a product of my own, I’d want to be one hundred percent sure that I wasn’t potentially risking someone’s life by giving them erroneous preconceptions about its effectiveness. I would do that by undertaking rigorous science in the way that is generally accepted by anyone who markets any such human-life-critical product (it’s not, for example, the kind of science that you do in an ad hoc way at a Sunday barbecue with people wandering in and out of tents).
Ms Rogers, if you really believe that your product does all the things you claim it does, it is simple to refute all my objections. You just need to arrange for the design of a proper experimental protocol and the execution of double-blind tests carried out by an independent third party. You then need to have those tests replicated elsewhere by similar independent double-blind experiments. I stress the importance of all those elements:
•The experiment should have a proper protocol (a disinterested third party should design the experiment with the aim of disproving your claims. The object of the experiment is disproof. If the claims can’t be disproved, then you are well on the way to having valid claims).
•The experiment should be supervised and carried out by an independent third party (that is, by people who have no affiliation with you, and no investment nor interest in the outcome of the experiment).
•The experiment should be double-blind with proper controls (if you don’t know how a double-blind controlled experiment works, and why experiments need to be done this way, I suggest you do some research).
•The experiment should be reproduceable (you need to show that your results are reliable no matter how many times the experiment is carried out).
•The experiment should be peer-reviewed (that is, scientists who are acknowledged experts in the field, and who are not affiliated with you, should critically examine the experimental protocols and the results) ((It strikes me that this college-level understanding of scientific protocol should be clearly understood by both Rainer Fink and Ken Mix, and yet the Texas A&M trial, at least, makes no effort at all to adhere to scientific rigor. Read about it here and see for yourself. Who knows what Mix’s PhD was, but Fink has both a Bachelor and Masters in Science so he has NO excuse whatsoever.))
If you carry out these tests in an acceptable scientific manner in the way I’ve suggested, and the results confirm your current claims, I will make you some iron clad guarantees:
•I will make a full and public retraction of my assertion that ShooTag cannot possibly work, with my very humble apology for ever doubting you.
•I will be first in line to invest my entire life savings in your product, should you float it (which, under the circumstances would be highly advisable).
•You will have the undying admiration and respect of the science community, the medical profession and the entire world for having discovered two, perhaps even three, completely novel and quite astounding scientific principles.
•Your name will go down in history along with Newton and Einstein for having discovered said principles.
•You will probably win the Nobel Prize for Physics, and possibly Medicine and Peace as well.
So really, by doing some genuine scientific research on ShooTag you have nothing to lose and everything to gain. Indeed, if you have faith in your product, and it really does work, you could easily aspire to being the richest and most respected woman on the planet in a few short years. What good reason could you possibly have for not wanting to do the science?
Sincerely
Peter Miller
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The Complete Tetherd Cow Shoo!TAG link archive is here.
23 Responses to “ Shoo!TAG: Pants Down ”
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[…] of Texas State University has mysteriously reappeared on their front page again, after they were explicitly directed to take it off by said university (on account of… well, no delicate way to put this: they were lying about Texus U’s […]
Huzzah for Dr Mix! Can’t seem to think why he’d be an ally…
Oh, I don’t think he’s anywhere near being an ally.
Personally I think Dr Mix was probably slapped on the botty by the University and told to keep his extracurricular activities in check (either that, or he feigned ignorance of the whole affair to them). I’m pretty sure that he didn’t know that I do know his part in this escapade, and was attempting to make himself the point of contact in order to cut the University out of the loop. To ‘ease further tensions’ (as he put it). In his letter to me he is quite plainly trying to distance himself from ShooTag. He certainly didn’t exhibit any desire to stand by his recorded findings (but he didn’t demonstrate any obligation to deny them either…)
I did feel it was my responsibility to let Dr Mix know that I have archives of all the ShooTag site shenanigans, where his name is prominently waved about in support of the product, along with Dr Rainer Fink’s.
Bet he wishes he’d never hitched his star to this particular little red wagon.
Poo to Dr Mix, evil henchman of Ms Shoo-Tag!
Just leave the faders at unity!
Excellent work.
Go Reverend go!! Do you think she’ll respond?
She did, Nurse Myra! But not with a great deal of wit or insight. Unsurprisingly.
My own research in regards to Dr Mix has uncovered that Ken is in fact his middle name, his first name is in fact Frank. So we’re dealing with Dr Frank Ken Mix – not a promising name for a scientist is it? And given the company he’s been keeping…
I look forward to Ms Rogers response (if any). Did we hear back from the W.H.O about the Malaria scenario, I recall you had some contact with them during our visit last year.
The King
It’s hard to get traction with organizations like the WHO. Basically the situation is that they have bigger fish to fry. That’s the real danger with something like ShooTag – it’s just a little innocuous piece of crap until someone decides to go into a malaria zone with one and dies. I’d prefer we avoided that scenario (although one could argue, I guess, that if someone is stupid enough to trust ShooTag to prevent them from getting malaria, then it’s just the Darwin Effect in action)
This doesn’t bode well either:
http://www.ratemyprofessors.com/ShowRatings.jsp?tid=1510603
The King
I saw that. But scientifically speaking, that’s a self-selected sample of one which can’t be used to infer much. For all we know, two thousand other students really liked Dr Mix’s class, but didn’t elect to ‘Rate My Professor’.
I love you I love you I love you (sorry VT).
me too me too me too (no apologies)
Beautifully written email! Kinda wordy for your average retard to read, but then, seems like she’s used to ploughing through entire volumes of literature filled with meaningless buzzwords, so a few paragraphs of common sense should be a piece of cake.
You didn’t even go into the whole donations thing, which was the straw that made me sit down and say “no more”! :P
Well, the email is really only partially written for her. I wanted to have a clear public record of my stance in case she should be stupid enough to carry on any further down the ‘why are you defaming us’ path.
Yeah, there are many other things on which I could have taken her to task – the donations thing is one, and there is also the matter of the constant altering of ‘history’, as well as the spiking of pet lists with ‘anonymous’ testimonials. And the jiggery-pokery of the money-back guarantee. This product is so full of deceptions of various kinds that this behaviour alone should be a reason for being wary of it.
Ultimately the defining issue is the science – if they can prove the science is good, then they are vindicated. Seems simple to me.
jiggery pokery? I forget that one. But I’m keen to try it since I’ve just been laid off and have $35 of shootag sitting here.
What’s the jiggerypokery?
http://en.wiktionary.org/wiki/jiggery-pokery
(Not the secondary meaning…)
Oh, oopsy, I just read that more thoroughly. That’s THE jiggery pokery.
The jiggery pokery works like this: I walk into a pet store. I buy my ShooTag, take it home and clip it onto my water buffalo. 3 weeks later, the water buffalo still has ticks (I leave it 3 weeks because the FAQ says I may not see results immediately). I go back to the pet store and ask for my money back – as promised on the ad I saw. Pet store says ‘Oh WE don’t give you the money back, you have to send it to Energetic Solutions LLC. The address is on the pack.’ So I put it into a pack with my receipt and post it (it takes me a day or two to get my act together) and wait. Nothing. So I email Energetic Solutions and they say ‘Oh, the tag you sent us was one day out of warranty’. That’s one way it could work.
Or, another scenario (which I imagine applies to most people): I buy my tags, leave them on the water buffalo for a week or so. I observe no actual difference, but I note that I’m supposed to ‘give the tags some time to get energised by the animals bio-electric field’. So I do, but I forget how long the tags have been on and when I notice my buffalo still has ticks after a few more weeks, it’s too late to return them.
Or, I buy some tags, notice they don’t work and think: can I be bothered posting them back to the company? The price point is such that it’s enough to sound like you’re buying something that will do something, but just under the amount that would prompt most people to act to get their money back.
Or, the promise of the tag is so vague that I actually don’t know if they’re working. Maybe they are, maybe they’re not, I’ll leave them for a bit longer. Hmm. Still not working. Maybe it’s that cell phone tower on the local Walmart is interfering with the tag’s ‘power’? Or maybe it’s the power lines running over my yard? Or maybe I didn’t ‘activate’ them properly? Or maybe a they got demagnetized somehow? Or maybe my pet damaged them – they sure are scratched up. Shoot – have those thirty days gone already?
You can see how many ways that will unfold. You, yourself won’t be able to get your money back because it’s MUCH longer than 30 days since you bought them.
The FAQ also says that the Money Back Guarantee is only effective for the US and Canada. Otherwise you take it to your local store. This condition has changed from when I purchased my tags, otherwise I’d have tried it. I bet they wouldn’t give me the money back though. Maybe I’ll buy some more and see what happens.
Oh… hahahha. I just re-read the warranty:
You’re only in warranty on product defects or workmanship. SO many ways for them to claim that non-efficacy is NOT a result of a defect. This warranty is about as useless as a bucket of wet bus tickets.
Oh, and another also: a new caveat has been added to the Warranty that was not there last time I looked (which admittedly was a while ago). They’ve added a ‘Legal Disclaimer (from our lawyers)’
So, if you read this warranty it says, effectively, that the warranty is valid ONLY in the US. Everyone else, try the pet shop where you bought it and good luck with that.
I have just perused the entire episode after finding a link to this page on Skepchick. I’ll be sure to share. Fantastic work.
I recall that some members of the English cricket team were wearing those bloody hologram power bracelets the last time they visited and kicked our arses. This makes it doubly painful as in reality the bracelets should have thrown them slightly off balance.
Welcome to the Cow, Shaggy, and thanks for the kind words.
Perhaps we should have had our chaps wear Shoo!TAGs and promoted it as the Battle of the Woo?