Mon 3 Sep 2007
Lord of the Rings?
Posted by anaglyph under Grumpy Old Man, Hmmm..., Stupidity, Words
[9] Comments
I had cause today to phone an insurance company and when I got through heard the following message:
Your call is important to us and has been placed in a priority queue.
Priority queue? Priority queue? Wha? Wha?
So now, apparently, there’s (at least) two kinds of queues that you can get on people’s switchboards? Since I just dialed in using a number from the phone book it got me to wondering just how insignificant you’d have to be to get the normal ‘non-priority’ queue.
I waited and waited on the priority queue. But at least I eventually got through. Some schmuck is still hanging on…
When I read th phrase “when I got through,” I thougt you meant when you finishd wif th call.
To be put in a queue to get off th phone — priority or othrwise — woud be dangd frightning!
Believe me, getting outta there was my top priority.
I rang the bank the other day. After I had been on hold, the operative came back to me, saying “Thanks for patiently waiting”. I informed her that, while I had indeed waited, I had not been patient whilst doing it. She was nonplussed.
I detest these nonsensical formulaic crapola phrases, designed by some PR idiot, that mean absolutely nothing. And only serve to make me more cross.
I just want one of them to be honest and record the message:
“Your call is not actually important enough for us to have hired enough operators, and if you wait long enough you will be automatically disconnected without having spoken to anyone.
And we don’t really give a rat’s ass what kind of day you have.“
Wonder if there’s an elite queue.
Cissy Strutt: One of my pet peeves (‘oh not another one‘ they cry!) is the way that they say that they do these things ‘for your convenience’ when what they really mean is ‘for our convenience’.
Colonel: In my experience these stupid systems don’t save any time, nor make customers enamoured of the place they’re calling. I remember a little while back when I changed insurance companies for my car insurance. I dialled the number of the new place I’d been recommended and got connected to, SHOCK, a person. What’s more, their service was cheaper.
We get sucked into all these systems and we should be actively objecting to them.
Jam: Well if there is, I doubt we’ll ever be in it. Only these kinds of people get those kinds of queues.
they have a camera integrated into the number you dial. if you’re handsome you get promoted to the priority queue
nursemyra: Now you’re just saying that because you saw that devilishly handsome picture of me in the Herald this morning.
no I didn’t!
send me a link